Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

This Purchase Options Cancellation Policy applies to the OvaPet Care Club — Monthly Pet Care Journal subscription offered by OvaPet.

1. SUBSCRIPTION AND AUTOMATIC RENEWAL

By purchasing the OvaPet Care Club subscription, you agree to an initial 14-day trial period for $0.99 USD.

Unless you cancel your subscription before the end of the trial period, your subscription will automatically convert into a recurring paid subscription. You will be charged $29.99 USD immediately after the 14-day trial period ends.

After the first recurring payment, you will continue to be charged $29.99 USD every 14 days until your subscription is canceled.

Applicable taxes may be added where required.

2. HOW TO CANCEL

You may cancel your subscription at any time, including during the 14-day trial period, by emailing:

support@ovapet.shop

To help us locate your subscription, please include:

• Your full name;
• The email address used when placing the order; and
• Your order number or subscription number, if available.

To avoid the next scheduled charge, your cancellation request should be submitted at least 24 hours before your next billing date.

Cancellation requests received less than 24 hours before the next scheduled billing date might not be processed in time to prevent that charge.

We will send you an email confirming that your subscription has been canceled.

The effective cancellation date will be based on the date and time when we receive your cancellation request.

3. CANCELLATION DURING THE TRIAL PERIOD

If you cancel at least 24 hours before the end of your 14-day trial period, you will not be charged the recurring subscription price of $29.99.

Your initial $0.99 trial payment is non-refundable, except where otherwise required by applicable law.

4. EFFECT OF CANCELLATION

Canceling your subscription prevents future recurring payments.

If you cancel after a recurring payment has already been processed, your subscription access will remain active until the end of the current paid 14-day billing period. After that period ends, your subscription will not renew, and no additional recurring payments will be charged.

There is no cancellation fee.

5. REFUNDS

All completed trial and recurring subscription payments are non-refundable.

Canceling a subscription does not provide a refund or credit for any portion of a trial period or paid billing period that has already started.

Exceptions may be made where required by applicable law or in cases involving:

• Duplicate charges;
• Unauthorized charges;
• Confirmed technical billing errors; or
• Failure by OvaPet to provide the purchased digital subscription service.

Refund requests must be sent to support@ovapet.shop and will be reviewed individually.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable United States or Canadian law.

6. PRICE CHANGES

OvaPet may change the recurring subscription price from time to time.

We will notify active subscribers by email at least 7 days before a new price takes effect, or within a longer notice period where required by applicable law.

Any price change will apply only to future billing periods. You may cancel your subscription before the new price takes effect to avoid being charged the updated price.

7. CUSTOMER RESPONSIBILITY

You are responsible for providing an accurate email address and keeping your contact and payment information current.

Failure to read an email notice does not automatically cancel the subscription. Your subscription remains active until it is canceled in accordance with this policy.

8. CONTACT US

For cancellations, subscription questions, or billing concerns, contact:

OvaPet
Email: support@ovapet.shop