Shipping policy
Shipping Policy
At OvaPet, we want your order to arrive safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays. During high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery time is usually 7–15 business days after your order has been processed.
Delivery times may vary depending on your location, carrier delays, customs processing, holidays, or other factors outside of our control.
Shipping Cost
We offer free shipping on orders over $50.
Shipping costs for orders under $50 will be calculated at checkout, if applicable.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Please allow a few days for tracking updates to appear after your order has been shipped.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
OvaPet is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your address, please contact us as soon as possible at:
Delayed or Lost Packages
Sometimes packages may be delayed due to carrier issues, customs, weather, or high shipping volume.
If your order has not arrived within the estimated delivery window, please contact us at support@ovapet.shop, and we will help you check the status of your shipment.
Customs, Duties & Taxes
Depending on your country, your order may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Us
For any shipping questions, please contact us:
OvaPet Support
support@ovapet.shop